FAQ

Intellectual Property

Grip2ü is proud that its innovations have been awarded trademarks and patent pending status by the United States Patent and Trademark Office. Grip2ü has a duty and a right to inform the market of our patent pending and trademark rights, and Grip2ü does not hesitate to enforce its rights when necessary.

Grip2ü products are covered by one or more trademarks, in the U.S. and other countries. 

When using the marks in publication materials that will be distributed only in the United States, include the appropriate ™ or ® symbol on first use. For publication materials that will be distributed outside the United States, do not include trademark symbols.

Always use the appropriate trademark credit notice: “The Grip2ü name and Grip2ü trademarks are the property of Grip2ü registered in the U.S. and other countries.”

Limited Warranty

Grip2ü and its affiliated companies worldwide warrants our Grip2ü products against defects in material or workmanship for a period of 90 days from the original date of purchase of the product by a consumer (the “Warranty Period”). Grip2ü does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Grip2ü. If a material or workmanship defect arises with regard to any Grip2ü product, and a valid claim is received within the Warranty Period, Grip2ü will replace the Grip2ü product with an equivalent product. Grip2ü reserves the right to charge a small shipping and handling fee in connection with the fulfillment of any valid claim.

 

Exclusions and Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Grip2ü expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchant-ability, or fitness for a particular purpose, and you specifically agree that Grip2ü shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Grip2ü product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the Grip2ü product.

 

New Product Launch Procedure

Within thirty (30) days of the launch of a new electronic device for which Grip2ü provides a case, all returns and/or warranty claims must be directed to the retail location from which the customer purchased the Grip2ü product. Grip2ü will not take any returns and/or warranty claims during said 30 day period, except from those customers who purchased their Grip2ü product directly from PreventTheDrop.com or another Grip2ü company eCommerce site.

 

What proof of purchase or proof of warranty coverage is required?

We pride ourselves on providing top-quality protective solutions for your mobile technology and take quality seriously. We are constantly evolving our designs to ensure our products do the best job to safeguard your investment. When requesting a warranty replacement, we will require proof that the claim is valid. In this regard, we may ask you to, for example, send a photograph of your damaged case, return your product to us for warranty coverage verification, send a photograph of your receipt for the purchase of the product, or provide such other proof to allow us to determine the validity of warranty coverage on your claim.

In addition to the above, you may be selected at random to participate in our process to improve quality for you and future customers. Grip2ü employees working on quality control would greatly appreciate it if you could return your defective Grip2ü product to us. If selected, enclosed with your replacement product you will find a pre-paid return envelope. Seal the defective Grip2ü product in the envelope and put in an outgoing mailbox.

We feel we have the best warranty in the business and we want to provide unsurpassed customer service, but we’ve seen cases where our generous warranty policy has been abused.

TO PROTECT THE VAST MAJORITY OF OUR CUSTOMERS WHO MAKE HONEST AND APPROPRIATE CLAIMS ON OUR WARRANTY, WE RESERVE THE RIGHT TO PURSUE ACTION, UP TO AND INCLUDING LEGAL ACTION, AGAINST THE FEW WHO ABUSE OUR WARRANTY POLICY.