Returns + Exchanges

Returns + Exchanges

If you purchased your product direct from the preventthedrop.com website within the US and you decide you no longer want it, we'll give you a refund provided that you return it to us within 14 days, unused and in its original condition (with packaging intact). Your only Cost for returning the item(s) is the cost of shipping your product back to Grip2ü. Refunds are for product only. Shipping charges are non-refundable. This Returns Policy does not apply to any Grip2ü "Custom" product.

If you would like to make a return, please complete our Returns form.

If you purchased your product from preventthedrop.com and it develops a fault within 90 Days from the original date of purchase we will replace your case on us. Email us at shop@preventthedrop.com and we’ll take care of the rest.

Grip2ü is not responsible for products that are damaged or lost in transit to Grip2ü. We recommend you ship your returned products to Grip2ü vis a trackable shipment method. Customers outside of the US are responsible for paying customs fees, including, but not limited to taxes, duties and brokerage. 

To process exchanges, International orders and for any further questions with regards to your return, please contact: shop@preventthedrop.com